Below are the most frequently asked questions which we have answered.
Please check here before you get in contact with us, as you may find we have already answered your question.
How many issues are there in the collection?
How often is the collection published?
How much does each issue cost?
- Issue 1 comes at the special price of £1.99.
- Issue 2 comes at the special price of £6.99.
- Issue 3 onwards is priced at £9.99.
How can I get copies if I live outside the UK?
We are sorry, but at the moment we cannot send copies outside the UK.
How do I subscribe?
You can subscribe in one of 3 ways; online, by telephone on 0844 493 5424 or by post by filling in a subscription form which can be found in issues 1 of the collection.
What payment methods are available?
Direct Debit, Switch, Visa, Delta, Mastercard or via invoice.
Have you received my subscription request - I have not had confirmation?
If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.
When will I receive my free gifts?
- You will receive your FREE Issue with your 1st delivery.
- You will receive your FREE X-Men Keyring with your 1st delivery.
- You will receive your FREE X-Men Mug with your 3rd delivery.
- You will receive your FREE X-Men Wallet with your 5th delivery.
- You will receive your FREE X-Men Bookends with your 7th delivery.
How do I cancel my subscription?
You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.
Can I get the free subscription gifts without subscribing?
No, sorry, but if you’d like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
How does the premium subscription work?
The premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only £1.50 extra per issue. That means as a premium subscriber you get all of the benefits of a regular subscription (including the subscription gifts), plus you receive eight exclusive hardback books covering the original 60s X-Men series.
How can I get a premium subscription?
You can begin a premium subscription by subscribing here and selecting the premium subscription option. If you have already begun your subscription but wish to upgrade to a premium subscription, you can do so before you reach issue 5. In order to upgrade, please contact our Customer Service Team.
When will I receive my premium subscription gifts?
Your first premium subscription gift will arrive with your delivery of issues 9 and 10. Then you will receive your next exclusive hardback book every 5th delivery thereafter. There are eight in total.
When I start my premium subscription, what issue will I start paying the additional £1.50 from?
You will start paying the extra £1.50 from your starting issue. The free issue you're entitled to as a subscriber will of course remain free. If you start your subscription at a later issue you just have to pay an additional £1.50 per issue for the issues you have missed. Please note that you can only upgrade your premium subscription until issue 5.
I want to cancel the premium side of my subscription and continue to receive the issues at the regular price. Can I get a refund for the premium payments that I have already paid?
Please contact our Customer Service Team if you want to cancel the premium side of your subscription. If you have not yet received your first premium hardback book, you will be entitled to a refund. If you have received your first premium hardback book and then decide to cancel before you receive the second premium hardback book, you will only receive a refund on the issues you have paid the extra £1.50 on since the first premium hardback book. If you have received your second premium hardback book and then decide to cancel before you receive your third premium hardback book, you will only receive a refund on the issues you have paid the extra £1.50 on since the second premium hardback book. The same principle applies for all premium hardback books.
If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?
No, premium items are only available if your subscription is still running.
How do I return an issue?
If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:
X-Men: The Essential Collection
PO Box 77
Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.
How can I get back issues?
To order back issues, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.
Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at email@example.com.
I cannot find copies in the shops – what do I do?
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
What should I do if I receive a damaged issue?
We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.